Job Description
Valid: Through July 04, 2025
Address: 3549 NW 42nd Avenue, Miami FL, 33142
Phone: 786 879 7831
Email: miaze-gm.dynamic@hyatt.com
EXECUTIVE SUMMARY
CLEANLINESS and FRIENDLINESS!
The MCR Hotels standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
- Happy Guests
- Spotless Cleanliness
- Product Consistency & Quality
- Teamwork
Duties and Expectations
1) Happy Guests
- Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
- Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
- Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
- Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
- Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
- Events: Awareness and support for all groups and events at the hotel.
- Technology: Understanding of relevant technology for each role.
- Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2) Spotless Cleanliness
- Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
- Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
- Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
3) Product Consistency & Quality
- Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
- Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
- Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4) Teamwork
- Communication: Communication between Team Members should be clear, honest, and professional.
- Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
- Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: General Manager, Role Specific Duties and Expectations
The core mission of the General Manager is to ensure cleanliness and friendly service in the hotel with every room online, every day and night. The General Manager is responsible for ensuring that all managers and team members are executing their daily responsibilities and checklists.
Other Duties and Expectations
- Daily Supervision: Daily walks must be conducted including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment to ensure all pieces are in working order...
- Onboarding...
- Auditing...
- Reporting...
- Quality Assurance...
- Uphold Attire Standards...
- Safety...
- Preventative Maintenance...
- Adherence to Work Schedules...
- Teaching...
- Training...
- Development...
- Coaching...
- Time Clock Management...
- Purchase Order Process...
- Inventory Management...
SECTION THREE: Success Metrics
Happy Guests
- Management Performance Ratings
- Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
- Leadership Walk-throughs (RVP, etc.)
- Guest Ratings/Reviews
Product Consistency & Quality
- Checklist Tracking
- RVP Performance Ratings
- Guest Ratings
Teamwork
SECTION FOUR: Qualifications & Requirements
Qualifications:
- Ability to Follow Guidelines...
- Evaluation and Decision-Making...
- Handle Pace and Pressure...
- Other Required Skills...
- Technology...
- Communication Skills...
- Hospitality and Guest Service...
- Certifications and Licenses...
- Market Knowledge...
- Age Requirement...
- Schedule and Travel...
- Education...
- Work Experience...
Physical Working Demands & Working Environment:
- Stand or remain in a stationary position...
- Type on and operate computers...
- Bend, stoop, crouch, lift and transport supplies...
- Inspect and visually observe...
- Travel may be required.
- The noise level in the work environment is usually moderate...
Language and Reasoning Skills:
- Read, write, understand and communicate...
- Read and interpret documents...
- Write routine reports...
- Ability to speak effectively...
- Read and interpret business records...
Note: This job description in no way states or implies...
Our Company
- MCR Hotels is the 3rd-largest hotel owner-operator in the United States...
- Founded in 2006...
- MCR Hotels has a $5.0 billion portfolio...
- More than 7,000 team members...
- Fast Company’s 10 Most Innovative Travel Companies of 2020...
- TWA Hotel development and architecture awards...
What we offer/What’s in it for you?
- Weekly Pay
- Paid Time Off
- Retirement Options
Hiring Min Rate: 100,000 USD
Hiring Max Rate: 130,000 USD
How to apply?
Email for more information: miaze-gm.dynamic@hyatt.com
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Job Tags
Weekly pay, Full time, Work experience placement, Shift work, Night shift,