Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

•   The role is a part of the Cargo Solutions Delivery team within the AA Cargo organization. You will be responsible for collaborating with stakeholders and customers to ensure cargo process outcomes and the applications that support our business are working efficiently and as designed to help the AA Cargo organization achieve its strategic goals.
• You will represent the voice of customers who are part of our Cargo Revenue Management teams and by serving in the role of Analyst/Sr. Analyst on the Financial Optimization Product Team.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Creates, defines, evolves and transforms vision/strategy into product roadmap; provides guidance on backlog prioritization
• Partners with functional leaders, L5+ to develop capabilities that meet business and customers’ needs onward for the future
• Develops “go to market” strategy for the technology product that is in alignment with business strategy and challenges the status quo
• Manages stakeholder communications and engagements to ensure product is aligned with interdependent groups (e.g. other products, functions); manages internal stakeholders to protect product-level alignment
• Gains and maintains an expert-level understanding of iCargo and its interactions with other systems, including impacts to Cargo and the business
• Initiates, completes, and presents analysis recommendations and strategies to Cargo management and IBS/IBS community (other airlines using the platform)
• Builds, manages, and leverages the relationships within Cargo, Cargo IT, IBS, and the IBS community and any and all groups impacted by product
• Manages, maintains, and updates all Cargo business process flows; including serving as the main steward of periodic reviews and auditing of all process flows for all business areas

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training
• 3+ years of work experience as a Business Analyst and/or Product Owner

Preferred Qualifications- Education & Prior Job Experience

• Related subject area expert or other related experience

Skills, Licenses & Certifications

• Ability to build working relationships with business leaders, process owners, vendors and IT colleagues at all levels
• Self-starter and quick learner
• Displays high levels of personal initiative and thrives in a fast-paced team environment
• Ability to maintain clear and open communication channels to manage expectations
• Strong organization, planning, interpersonal, and negotiating skills
• Strong aptitude for process design and controls, and the ability to synthesize large amounts of data into concise presentations, insights, and recommendations
• Strong analytical, estimating, and problem-solving skills
• Ability to work well under pressure, consistently meet deadlines, and embrace and adapt to change easily
• Strong attention to detail and accuracy
• Ability to support multiple projects and produce quality results
• Ability to effectively prioritize and manage change and customer expectations
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and SharePoint

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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